Curious which plan gives you the best mix of live chat power and cost savings?
You get an easy view of tiers so you can pick the right plan for your website without overspending.
The packages include a Free Starter with 50 live chat conversations, a Customer Service plan ($29/mo or $290/yr, save ~17%) for 100 conversations (higher tiers at $59 for 250–1,000), a Flows plan ($29/mo or $290/yr, up to 40k visitors), and a Lyro AI Chatbot ($39/mo or $390/yr for 200 Lyro conversations).
All plans offer a mobile app, social integrations, and support options, plus a 7-day free trial with no credit card and a Resolution Rate Guarantee—refunds if your resolution rate doesn’t reach 50%.
Known limits are clear (50 free chats, conversation/visitor caps). You can compare briefly to ManyChat or Chatfuel, then focus on boosting sales and support with proactive chat, Shopify actions, and a unified inbox.
Ready to test it? Start free trial or switch to annual billing to get discount and stack savings.
Key Takeaways
- Choice of Free, Customer Service, Flows, or Lyro AI Chatbot plans to fit your business.
- Annual billing saves ~17% and often unlocks better value.
- Start with a 7-day free trial and no credit card required.
- Clear limits: 50 free chats, 100–1,000 service conversations, up to 40k Flow visitors, 200 Lyro conversations.
- Resolution Rate Guarantee reduces risk—get a refund if outcomes don’t meet the 50% threshold.
- Integrations and a mobile app help convert visitors into customers and improve support experience.
Why choose Tidio for customer service and sales
For U.S. small businesses, a single platform that blends live chat, inbox routing, and AI automation drives faster support and better sales.
Unify your channels. You centralize live chat, email, Messenger, and Instagram into one inbox so your team responds faster with fewer tools. Consolidation shortens response time and cuts context switching.
Automate routine work. A Lyro AI agent handles up to 90% of repetitive tasks, hitting as much as an 89% resolution rate and lifting CSAT by about 30%. That frees your agents to solve complex tickets and spend time on high-value customers.
Turn visitors into buyers. Proactive chat messages and cart previews help you engage website visitors at the right moment. You can recommend products, increase order value, and recover abandoned carts without adding headcount.
- One inbox: manage messages, route conversations, and set operating hours for consistent service.
- Automation + human handoff: qualify leads automatically, then let agents close deals.
- Start risk-free: a 7-day free trial with no credit card and a Resolution Rate Guarantee protects your investment.
Tidio pricing at a glance: Starter, Pro, and Annual options
Compare starter and paid versions quickly so you can pick the plan that fits your traffic and support needs.
Starter / Free — Start free to test live chat with 50 conversations, basic Flows for up to 100 visitors per month, built-in ticketing, the mobile app, and social media integrations. This version is ideal when you want to try core features before upgrading.
Customer Service tiers
From $29/month ($290/year) — The entry Customer Service plan covers 100 conversations. Scale to higher tiers (250–1,000) at $59 for larger volumes. Paid tiers add analytics, a live visitors list, operating hours, an AI reply assistant, and 24/5 live chat support.
Flows, Lyro, and annual savings
Flows is $29/month ($290/year) to reach up to 40k visitors and includes templates, a visual builder, and automation analytics. Lyro AI Chatbot runs $39/month ($390/year) for up to 200 Lyro conversations, website scraping, and native Shopify actions.
- Annual billing saves ~17% on each plan, billed in USD with recurring charges every 30 days.
- All premium plans include a 7-day free trial so you can validate features before you commit.
- A Resolution Rate Guarantee reduces downside risk with a money-back option if outcomes fall short.
Plan-by-plan breakdown with real limits and what you get
Below you’ll find a concise, plan-by-plan summary that lists limits, core features, and pricing so you can pick quickly.
Free
You get 50 live chat conversations and basic Flows for up to 100 visitors per month. The free tier includes a simple help desk with ticketing, social integrations, and the mobile app so your team stays responsive.
Customer Service
Start at $29/month (or $290/year) for 100 conversations. Scale to 250–1,000 conversation packs at $59. Paid tiers add analytics, a live visitors list, operating hours, an AI reply assistant, and 24/5 live chat support.
Flows
Flows costs $29/month (or $290/year) and covers up to 40k visitors. You get a visual chatbot builder, templates, and automation analytics to cut manual work and route messages to the right agent.
Lyro AI Chatbot
Lyro runs $39/month (or $390/year) for up to 200 Lyro conversations. Features include a website scraper, Lyro tasks, and native Shopify actions to fetch orders and update carts.
- Trial & guarantee: 7-day free trial on premium features, annual billing saves ~17%, and a money-back guarantee if resolution targets aren’t met.
- Mix-and-match: Combine Customer Service, Flows, and Lyro to cover conversations, top-of-funnel automation, and AI-first replies.
How Tidio compares to ManyChat and Chatfuel
If you want live support on your website and store, you should weigh conversation-based pricing and a unified help desk against marketing-first bots.
Pricing and conversation-based value for SMBs
You pay based on conversations and visitors, so costs scale with actual support load. This aligns spend to real customer support work and avoids paying for broadcast reach you don’t use.
Feature set: AI agent, live chat, help desk vs. marketing-first chatbots
One provider bundles live chat, a help desk, automation Flows, and an AI agent to resolve repetitive queries. Marketing-first platforms put more weight on outbound flows, social channels, and broadcast tools.
Best for: support-led growth on your website and store
You get unified messages from website chat, email, and social in one inbox. That cuts app sprawl and reduces context switching for agents supporting customers and handling orders.
- Real-time support: live chat + help desk for tickets and post-purchase questions.
- AI-first: an AI agent resolves routine issues so your team focuses on complex tickets.
- Store-ready: deep Shopify/WooCommerce actions for cart previews and product recommendations.
- Try-first: 7-day trial and a Resolution Rate Guarantee to validate the fit.
Key features small businesses love for support and sales
Three practical features combine AI, live chat, and store integrations to speed responses and lift sales.
Lyro AI Agent
Automate routine work. The AI agent handles up to 70–90% of repetitive queries and can deliver as much as an 89% resolution rate. That means fewer simple tickets for your team and faster, consistent responses for customers.
Live Chat + Help Desk
Unify messages. A single inbox routes live chat, email, Messenger, and Instagram so agents keep context in one thread. Mobile apps for iOS and Android let your team reply quickly from anywhere.
Flows and Shopify
Sell while you support. Use Flows with a visual builder to run cart previews, product recommendations, and discount codes. Native Shopify actions let you look up orders and update carts inside a conversation, boosting average order value and cutting abandonment.
- Automation: deflect common questions so agents focus on high-value cases.
- Unified support: faster responses and clearer tickets from one help desk.
- Store tools: real-time product actions drive sales during chats.
Trials, guarantees, and refund policy details
Try premium customer service tools for a full seven days without a card. You get instant access to premium options so your team can test real responses, notifications, and email routing under live conditions.
7-day free trial
You can start a 7-day free trial instantly with no credit card required. Use the app to invite your team, set operating hours, and simulate peak time to measure performance.
Resolution Rate Guarantee
“If the product doesn’t lift your resolution rate to at least 50%, you receive your money back.”
What you get during the trial
- 24/5 live chat support to speed setup and reduce time to value.
- In-app notifications and guidance to enable the right options for your use case.
- Ability to keep your configuration if you upgrade, ensuring a smooth transition.
| Item | Trial Benefit | Billing |
|---|---|---|
| Access | Full premium features for 7 days | Billed in USD, recurring every 30 days |
| Support | 24/5 live chat during trial | Transparent month-to-month and usage charges |
| Guarantee | Money back if resolution | Refund processed per policy |
Before you upgrade, check customer reviews and rating metrics to confirm the experience fits your customers. This approach helps small businesses test risk-free and scale with clear options after the first month.
Known limits and how to scale affordably
Know the exact conversation and visitor ceilings so you can plan upgrades before traffic spikes.
You track caps per plan to avoid surprises. The Free version includes 50 live chat conversations and Flows for up to 100 visitors per month.
Paid tiers give clear steps up. Customer Service starts at 100 conversations for $29/month (or $290/year). Packs scale to 250–1,000 conversations at $59 for higher demand.
Flows on paid plans covers up to 40k visitors. Lyro AI handles up to 200 AI conversations so you can test automation ROI before expanding.
Upgrade paths and practical tips
- Remove branding: buy the add-on to white-label selected modules when you’re ready.
- Monitor usage: in-app notifications warn you before caps affect response times.
- Choose cadence: pick month-to-month, or switch to a year plan to lock ~17% savings.
- Combine plans: use Flows for top-of-funnel visitors, Customer Service for conversations, and Lyro for AI to balance cost and performance.
“Track limits, upgrade early, and keep configurations stable to avoid service disruption.”
You can rely on 24/5 support and mobile apps to right-size settings during busy seasons and keep costs predictable.
How to claim Tidio discounts or coupons
Finding valid coupons or partner deals often starts while you run the free trial. Use checkout choices, in-app messages, and marketplace listings to lock savings before you commit.
Why it matters: annual billing cuts costs by about 17% on eligible plans. That saves money over the course of a year and lowers your cost per conversation or per visitor.
Quick actions to secure savings
- Start a 7-day trial so you get promo messages and test features.
- Pick the plan that fits your traffic and customers.
- Toggle to annual billing at checkout to lock the ~17% year discount.
- Enter any promo code shown in the app or marketplace before confirming payment.
- Confirm the discounted total and keep the receipt in your billing center.
Where to look for extra deals
- Watch in-app notifications during trial and upgrades for limited offers.
- Check partner marketplaces (for example, the Shopify App Store) for coupons that apply at checkout.
- Ensure your store integration and apps are connected so marketplace deals apply correctly.
“Switch to annual billing during checkout and apply available promo codes to maximize savings.”
| Step | Action | Why it helps |
|---|---|---|
| 1 | Start trial | Reveals in-app messages and promo options |
| 2 | Choose plan | Matches features to traffic and visitors |
| 3 | Switch to annual | Locks ~17% savings for the year |
| 4 | Apply promo code | Reduces effective cost-per-chat or per-visitor |
| 5 | Save receipt | Helps accounting and renewal decisions |
Tidio for the United States: recommended small-business use cases
For U.S. small businesses, this chat platform fits where fast responses and measurable sales lift matter most.
eCommerce stores on Shopify and WooCommerce
Recover carts and boost average order value. Use proactive chat, cart preview, product recommendations, and timed discount codes to bring visitors back and increase sales.
You can view orders and carts inside the thread with native integration, so agents move from chat to checkout faster.
Service businesses and local teams
Improve response time and satisfaction. Centralize chat, email, Messenger, and Instagram into one help desk to cut resolution time and lift customer satisfaction.
The mobile app keeps coverage steady when you’re off-site and automation qualifies leads so priority prospects get routed quickly.
| Use case | Primary outcome | Key features |
|---|---|---|
| Shopify / WooCommerce store | Higher sales & recovered carts | Cart preview, product recommendations, discounts |
| Service business | Faster support & better satisfaction | Unified inbox, SLAs, multilingual chat |
| Growing SMBs | Scale without headcount | Automation, chatbots, integrations with analytics |
Quick tip: set operating hours and SLAs, enable multilingual replies, and lean on automation during peak seasons to protect response time over the years.
Tidio
You get a single platform that combines an AI-powered agent, live chat, help desk, and Flows for fast setup.
Built for small business teams, this stack centralizes email and chat into one inbox so your team responds faster and with full context.
Use tools that fit your workflow: a chatbot and AI agent handle routine tickets while agents focus on complex problems. The platform supports 120+ integration and apps so setup is painless.
The product has evolved over years across each version and now carries strong social proof—4.7 out of 5 from 1,769+ reviews and use on hundreds of thousands of websites. That history shows steady improvement and reliable feature delivery.
- Guaranteed results: a Resolution Rate Guarantee backs your investment and 24/5 live chat support helps you onboard quickly.
- One place for support: keep chats, email, and tickets together to boost accountability across your team.
“Money back if your resolution rate doesn’t hit 50%.”
Conclusion
Wrap up your evaluation by matching each plan to your current traffic, support load, and growth goals. Pick Free to test 50 live chat conversations, choose Customer Service for higher conversation packs, add Flows for 40k visitors, or enable Lyro for AI-first chat. Use tidio to mix plans as needed.
You’ll get faster responses, unified inboxes, and higher sales by engaging customers on your website and site channels. Proactive chat and automation help reduce time to answer and improve customer outcomes.
Act now: start the 7-day free trial, switch to annual billing to lock ~17% savings, and rely on the Resolution Rate Guarantee to de-risk adoption. Start free trial or get discount today and see if the plan fits in days.
