Curious which chatbot plan will actually cut costs and boost leads for your small business? You need fast facts: current US pricing tiers, key features, limits, and a clear next step.
This review gives you a concise, purchase-ready view of the chatbase platform so you can decide quickly. You’ll learn how the chatbot trains on files, URLs, Notion, and Q&A, and how to publish on your website in minutes.
We’ll show current US pricing—Free, Hobby $40/mo, Standard $150/mo, Pro $500/mo—explain message-credit billing, highlight three small-business wins, and flag known limits like no visual flow builder.
Expect a short comparison with ManyChat and Dialogflow, refund and 30-day money-back details, plus quick steps to claim coupons or switch to annual billing to save up to 20%.
Ready to start? Use the Free plan to test or grab a discount if you’re ready to scale.
Key Takeaways
- See exact US pricing and which plan fits your traffic and support load.
- Three small-business features reduce support and capture leads: knowledge training, Revise Answers, and integrations.
- Understand message-credit billing to forecast monthly costs and avoid surprises.
- Limits: no visual flow builder and limited native social automations—buy with eyes open.
- Compare quickly to ManyChat (social automations) and Dialogflow (developer-heavy) to choose the right approach.
- Try the Free plan or apply coupons/annual billing to lock in savings; 30-day money-back gives a safe trial.
Why choose Chatbase for your small business right now
Pick a chatbot that gets you live fast, uses your real business files, and starts reducing support load today.
You need speed and trustworthiness. This platform is no-code: upload files, paste URLs, connect Notion, or add Q&A and text, then publish with a copy‑paste widget in minutes. That means less vendor time and more immediate customer value.
Three small-business features that matter:
- Data-driven answers: The bot pulls from your knowledge base so customers get accurate responses tied to your policies.
- Confidence Score & Revise Answers: Every chat is logged with a score so you can spot weak replies and improve them quickly.
- Integrations: Calendly, Zendesk Sunshine, Zapier/Make let you book appointments, hand off to support, or push leads into your CRM.
You’ll capture more lead details by prompting for name and email, and you’ll reduce routine tickets by automating FAQs grounded in your data. The Free plan gives you a risk-free way to test these features and validate fit before spending.
Chatbase pricing and plans (Free, Hobby, Standard, Pro)
Here’s a crisp breakdown of each monthly tier, what credits you get, and the extras that affect your bill.
Monthly pricing and core limits:
| Plan | Price (per month) | Message credits per month | Chatbots / Seats / AI Actions |
|---|---|---|---|
| Free | $0 | 100 | 1 chatbot; training up to 400,000 characters |
| Hobby | $40 | ~2,000 | 1 chatbot; integrations; up to 5 AI Actions |
| Standard | $150 | 12,000 | 2 chatbots; 3 seats; 10 AI Actions per bot |
| Pro | $500 | 40,000 | 3 chatbots; 15 AI Actions per bot |
Add-ons and credit management:
- Auto-recharge: 1,000 credits at $14/month to avoid downtime.
- Manual extra credits: 1,000 credits for $12 (one-off purchase).
- Extra chatbot: $7/month; custom domain: $59/month; remove branding: $39/month.
- Credits vary by model—heavier models consume more credits per response.
Annual billing and savings:
You can save up to 20% by switching to annual billing. That reduces your effective per month cost and helps if you plan steady usage.
Note: Legacy claims that plans “start at $19/month” are outdated. Budget using current US pricing above to avoid surprises.
Practical tips: Start on the Free plan to test accuracy and embedding. Scale to Hobby, Standard, or Pro as your chat volume grows. Paid plans include a 30-day money-back guarantee, so you can trial paid features risk-free.
Next step: Pick a plan that matches your expected credits per month and enable auto-recharge if you need uninterrupted service.
Main keyword: Chatbase — what it is and how it works
Link your docs, site pages, and Notion to build a practical, brand-aligned chatbot fast.
This platform turns your existing content into training data so the assistant answers from your knowledge base. You upload files (PDF, DOCX, text), paste URLs, connect Notion, or add structured Q&A. The Playground lets you set a system prompt, pick a model, and tweak temperature for the right balance of accuracy and tone.
How you deploy and manage it:
- You create chatbot projects by feeding your business documents and data so replies match your policies.
- Embed the widget with a copy-paste script or iframe to enable on-page support and lead capture.
- Use Chat Logs to review conversations, track Confidence Scores, and apply Revise Answers to lock improvements.
| Step | What to add | Outcome |
|---|---|---|
| Train | Files, URLs, Notion, Q&A | Accurate, policy-based answers |
| Configure | System prompt, model, temperature | Brand voice and cost control |
| Manage | Embed script, Chat Logs, Revise Answers | Live support, iteration, and integrations |
Three small-business benefits you’ll notice immediately
Within days, a knowledge-trained bot can lower support load and surface qualified leads. You get measurable outcomes: fewer routine tickets, more captured prospects, and clearer insights into user behavior.
Automate customer support with accurate answers from your training data
Serve correct, policy-aligned replies so customers find solutions fast. That deflects repetitive tickets and raises satisfaction without adding headcount.
Capture leads and sync via integrations and AI Actions
Collect name, email, and phone during chats and push them to your CRM or email tool via Zapier, Make, or native apps like Calendly and Zendesk. This turns conversations on your website into followable lead workflows.
Analyze user behavior with chat logs and Confidence Score
Review Chat Logs to see every interaction and use Confidence Scores to spot weak replies. Revise Answers to fix gaps and improve first-contact resolution over time.
- You’ll deflect repetitive tickets with accurate answers grounded in your docs.
- You’ll route captured lead data into sales stacks for immediate follow-up.
- You’ll use logs and scores to prioritize updates that raise conversion.
Start free to validate deflection rates and lead capture before you scale paid credits.
Feature deep dive: models, message credits, and integrations
Choosing the right model and credit strategy directly controls bot quality and monthly cost.
Model choices include OpenAI GPT‑4/4o/mini, Claude 3.5 Sonnet/Opus, Gemini 1.5/2.0, and others like CommandR+. Set temperature low for fact‑based replies and higher for creative tone.
Message credits and cost control
Credit consumption varies by model. Premium models burn more credits per response; Sonnet or Gemini can be as low as one credit per reply. Forecast spend by mapping expected chats to credits and assigning lighter models to high-volume tasks.
| Item | Typical impact | Cost note |
|---|---|---|
| Premium models (GPT‑4/4o) | Higher accuracy, higher credits | Use for complex support or legal responses |
| Mid / light models (Sonnet, Gemini) | Lower credit burn, fast scale | Good for FAQ and lead capture |
| Auto-recharge | Prevents downtime | 1,000 credits = $14 when threshold hit |
| Manual top-up | Tighter cost control | $12 per 1,000 credits one-off |
Integrations and tools
Integrations let you extend the bot beyond Q&A. Connect Slack for alerts, Calendly/Cal.com for bookings, Zendesk (Sunshine) for handoffs, Zapier/Make for automations, Stripe for billing flows, and Tavily for web searches.
- Assign models to specific bots to optimize credits.
- Keep your knowledge base lean: files, URLs, Notion, and Q&A entries.
- Enable auto-recharge if uptime matters; use manual top-ups for strict budgets.
Tip: Start with a lighter model on high-traffic pages and reserve premium models for sensitive or complex chats.
How Chatbase compares to ManyChat and Dialogflow
Choosing the right solution comes down to channel reach, developer effort, and how your bot learns.
Chatbase is a knowledge‑first platform that trains from your documents and URLs. You’ll get fast time‑to‑value and searchable, sourced answers for policy‑heavy support and lead capture.
ManyChat excels at social channel automations. If your goal is Facebook/Instagram/WhatsApp comment flows, broadcasts, and growth sequences, this tool is the better pick.
Dialogflow suits teams with engineering resources. It offers developer-grade NLU and complex conditional logic for omnichannel enterprise agents, but it takes more build time.
- You’ll pick Chatbase for knowledge-led chatbots and quick web embeds.
- You’ll choose ManyChat for social marketing automations and DM/comment flows.
- You’ll reach for Dialogflow when you need custom NLU and deep back‑end integrations.
- You’ll weigh speed, cost, and required features to match the platform to your business case.
Known limits you should consider before you buy
Understand what this tool won’t do so you don’t assume features that add cost or scope.
The platform is built for knowledge‑grounded chat, not visual flow design or full social marketing.
No visual flow builder and limited social automations
You won’t design complex branching visually. The emphasis is sourced answers, not drag‑and‑drop funnels.
Native marketing on WhatsApp, Instagram, and Facebook is limited. For broadcasts and comment triggers, a social-focused tool may fit better.
Chat-only scope and handoff requirements
There’s no built‑in live agent console. Human handoff relies on Zendesk Sunshine or external integrations.
Limited contact fields, templates, and pricing jumps
Lead capture is restricted to name, email, and phone. You can’t add custom contact fields or prebuilt templates out of the box.
Expect noticeable pricing steps between tiers. Match your expected volume to the right plan to avoid surprise costs.
- You can trigger notifications and follow-ups via Slack or email using integrations.
- Zapier/Make and native apps help fill gaps without rebuilding your stack.
Bottom line: This is a chat-focused assistant with strong knowledge features. Start on the Free plan and use the 30-day money-back safety net if you test paid plans.
Refunds, trials, and guarantees
Begin on the free plan to test training, integrations, and real-world reply quality. The Free plan gives you one chatbot, 100 message credits each month, and up to 400,000 characters of training data. You can embed the bot on unlimited pages to test live behavior.
What to test on the free plan:
- Train your bot with a few key files and site pages to check accuracy.
- Embed on a staging page to measure replies and capture basic lead details.
- Connect one integration like Calendly or Slack to confirm handoffs.
- Monitor Confidence Scores and use Revise Answers to improve responses over time.
30-day money-back guarantee: scope and limits
You can upgrade to paid plans and still rely on a 30-day money-back guarantee if the platform doesn’t fit your workflow. Use this period to stress-test higher credits per month, AI Actions, and multi-seat workflows.
Tip: Document your test results — response quality, credit burn, and integration reliability — to make a confident upgrade decision.
| Test area | Free plan coverage | Paid plan advantage |
|---|---|---|
| Training data | Up to 400,000 characters; upload files and URLs | More bots, larger corpora, and AI Actions |
| Message credits | 100 credits per month to gauge traffic | Higher credits per month and auto-recharge options |
| Integrations & embedding | Embed on unlimited sites; basic integrations testable | Full integrations, multi-seat access, and advanced automations |
Step-by-step: how to claim Chatbase discounts or coupons
A quick checkout test will confirm whether a coupon or annual toggle actually lowers your per month price. Follow these steps so you don’t miss limited offers and can lock in savings fast.
Finding promos: official site, seasonal offers, and partner pages
First, visit the official pricing page and look for banners or promo callouts. Check partner blogs and newsletters for limited codes.
Subscribe with your email to partner lists to get time-limited coupons delivered directly to you.
Applying a coupon at checkout and verifying savings
Add the desired plan to your cart, paste the coupon at checkout, and confirm the reduced total before you complete the purchase.
- Verify the new line‑item price and final tax before you pay.
- Save a screenshot or download the invoice showing the discount and renewal date.
Switching to annual to lock in lower per-month pricing
Flip billing to annual if you plan steady use—annual billing can save up to 20% and lowers your effective per month cost.
Right-size your plan and pick lighter models to reduce credit burn. Use auto-recharge for continuity, but monitor usage to avoid extra charges.
Act now: promotions expire—click Get Discount while a code is live to secure the best deal.
Recommended use cases for small businesses in the United States
Use a knowledge-driven assistant where it moves the needle most: support, lead capture, and embedded chat on your website.
Customer support
Answer routine questions instantly to cut support hours and refund cycles.
You’ll deploy customer support on your website to handle policy, shipping, billing, and product questions. Revise Answers and Confidence Score speed up fixes for repeat issues.
Lead generation
Turn chats into contacts and pipeline.
You’ll capture leads by asking for name, email, and phone, then push them to your CRM. AI Actions can book demos through Calendly, so fewer back-and-forth emails convert to booked calls.
Embedded chat and escalation
Embed a widget to cover after-hours and route complex cases to humans.
You’ll pipe alerts to Slack for hot leads and escalate to Zendesk Sunshine for human follow-up. Examples include onboarding FAQs, returns policy lookups, and warranty claims resolved without an agent.
“Start with one bot on the Free plan to test accuracy, credit burn, and real ROI.”
Ready to create chatbot for your site? Start free today and measure how many customer questions it handles in the first month.
Getting started: your first chatbot setup in minutes
Set up your first bot in minutes by uploading your docs, picking a model, and running a quick Playground test.
Speed to value matters. First, gather your core documents, PDFs, and site text to seed the knowledge base. Upload files, add URLs, or connect Notion so the assistant learns from real content.
Upload training data, set instructions, pick a model, and test in Playground
Define clear chatbot instructions: role, tone, escalation rules, and compliance limits. Choose a model that balances quality and credit use (GPT‑4/4o for complex replies; Sonnet/Gemini for high volume).
Set temperature low for factual answers. Test typical customer queries in the Playground and confirm cited sources match your documents and training data.
Embed on your website and refine answers via Chat Logs
Copy-paste the embed script or iframe into your site and verify the widget loads on target pages. Configure AI Actions like booking via Calendly and notifications to Slack for high-intent events.
Collect leads by prompting for name, email, and phone, then verify those entries sync to your CRM or email tool. Monitor Chat Logs and filter low Confidence Scores.
- Improve fast: use Revise Answers on weak replies to lock in better responses.
- Iterate: add new FAQs and product docs to keep answers current.
- Scale: upgrade credits or plans only when usage justifies it.
Quick tip: create chatbot proofs on a staging page, measure credit burn, then push live when accuracy and lead flow meet your goals.
Conclusion
Make a practical choice by matching the platform’s capabilities to your busiest customer scenarios.
Benefits: You get a no-code, knowledge-first builder that speeds support, captures leads, and improves replies with Revise Answers and Confidence Score. Pricing is transparent—from Free to Pro—plus annual savings and message-credit controls to help you budget.
Limits: This tool lacks a visual flow builder and has limited native social marketing features. If you need complex flows or deep social automations, factor that into your plan.
Start Free or Get Discount, then scale when accuracy, credit burn, and ROI meet your goals. If you decide to use chatbase, the 30-day money-back guarantee reduces risk and helps you buy with confidence.
